New for 2025! Weddings
New for 2025! Weddings
This page will walk you through all the steps required to register as a new customer and complete the relevant trials. We'll also cover our terms, payment and what to expect from us here at Paws and Retreat Sanctuary.
Here at Paws and Retreat Sanctuary, we offer your dog a second home while you have a break yourself. We offer a range of options to suit your needs, split into two main categories; Day Care and Overnight Boarding.
Our day care options range from 30 minute local drop in visits through to 8 hour stays, perfect for covering office days. We can't, unfortunately at the moment offer recurring bookings for day care (as in weekly on a Thursday) but our diary is open with plenty of one off options.
Our most popular service. Our overnight boarding. We have the ability to offer up to 3 spaces a night. This means we can accommodate families, or take requests (as we often do) for doggy pals to be boarded together. There is the option to let us know on registration if your dog has behavioural needs and needs solo boarding, as we always seek to offer a home for those often turned down by many other dog boarding options.
Coming in 2025! We will be adding to this service by collaborating with local businesses in the South Wales area to give you the option to add on accessories, grooms and local secure fields as part of your dogs stay with us.
Coming in 2025! Our pet transportation services make it easy for you to get your pet to and from appointments, the groomer, or anywhere else they need to go, if this is difficult for you. We can provide safe and reliable transportation for your furry friend to get to their appointments.
The first step in your journey with us is to register with us. You will need to email us to be set up as a customer.
We will support you in registration steps and should your dog be successful in their trial, will set you up on our online portal to enable you to self book future stays.
Your next step will be a Meet and Greet Appointment. This is a free up to 30 minute appointment where you can view our location and ask any questions. It will also give you chance to meet our owner, Roz and for Roz to meet your dog
Following our meet and greet, a minimum 4 hour trial will be required.
These trials are essential and very special for me to meet your dog, learn their personality and establish whether we are a good fit for each other. The trial is also for your dog to familiarise themselves with my environment and to see how well they integrate into my home.
At the end of the trial, I will come to one of the following assessments:
I may still conclude after additional trials that we are not right for each other and I can not provide the best environment for you dog.
Once the above steps are complete and your dog has successfully passed their trial, you will be issued with a login and password to allow for booking onto our online system and you will become a regular here at Paws and Retreat Sanctuary